Answer messages in LiveHelp chat like on Whatsapp

Minimise the risks of misunderstanding thanks to the new "Reply" button for single questions

Do visitors who chat with you make a lot of questions in a row?

The new "reply" button allows you to respond to a particular message of your users, exactly as you do on Whatsapp to make yourself understood better.

This makes the chat much more readable and helps you answer all the questions the user has written one after the another.

The agent just has to click on the question he is about to answer, avoiding the loss of time typical of those who report the question by hand.
The feature will be available, free of charge, to all our customers during the current week. .

- EN