LiveSuite

LiveSuite: a unique platform for multichannel management


LiveSuite is LiveHelp® natural evolution: a complete platform to manage the communication flow of your Company, both inbound and outbound.
The core of LiveSuite is an ACD (Automatic Contact Distribution) intelligent system to forward chats, phone calls, tickets to the most suitable agent (the most idle or based on predefined priority levels and skill sets).


The core of the suite: LiveHelp®

The Suite includes all the Business features of LiveHelp® platform, among which:

  • complete agents' customization
  • unlimited user interface templates
  • unlimited widgets, with advanced planning
  • post-chat customer satisfaction survey
  • chat tagging
The backend also includes a Business Intelligence section with advanced reports, that can be customized and downloaded.


Integration with Customer Relationship Management systems

The various Suite modules can be tailored to your needs. For example, to maximize the efficiency of the entire system, it is possible to carry out integrations with any CRM to gain real-time information about involved users and track every activities done by agents, effectively resetting the fragmentation of communications.


Innovative communication

LiveSuite includes some exclusive modules to manage push messages through traditional e-mail, SMS and web push notifications. These last two channels grant in fact higher engagement rates and can be exploited either for marketing campaigns either on profilated databases, or for informational communications in B2B contexts as well.


Find out the multichannel experience:
LiveHelp chat for website
Chat for customer care and sales support
Ticketing system
Ticketing system

LiveBot chatbot for customer support
LiveBot chatbot for customer care
Platform for sending promotional SMS and web notifications
Platform for SMS and web notifications campaigns