LiveBot: virtual assistant for customer care, integrated with real chat

Customers want to use a variety of communication channels - self-service, voice, digital channels and social networks - to interact with the support services, and interactions with companies often start online.

According to Forrester Research "Trends 2016: The Future Of Customer", 84% of online shoppers in the US are using the services of "frequently asked questions" as a channel of assistance.
LiveBot is an integrated web platform for support based on AI, always available, that does not need a human agent's presence.

Thanks to LiveBot solution, customers can chat with the bot simulating human interaction. The interface creates the perfect hospitality for the customer, always giving the opportunity to shift to the human level.

Our interactive system allows users to ask some questions or make detailed queries and receive in real time during the interaction all the information that LiveBot automatically suggests (including text answers or additional contents such as FAQs, links and documents related to the topic). A great advantage is the homogeneity in answers: since the answers are pre-determined, there is no difference in the information given, unlike when provided by different agents.

At the end of the conversation, customer can send their comments and suggestions, save the chat, send it to to their email address or print it.
The management of the layout of questions and answers is integrated into the intuitive Livehelp® administration panel and it can be handled according to the templates already designed.

LiveBot is available as an optional to our Business Customers.

- EN