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Why choose LiveHelp®

» No Software installation required
LiveHelp® starts up by inserting HTML code in the website. Users chat with agents in a private room through internet browser. Operators access directly from web from any location.

»  Service provided by our server
Cloud service on our secure server, without taking up your business bandwidth. You may contact us if you choose an installation licence on your own server to monitor shared personal data.

»  Usable on any site or blog
HTML code can be inserted in HTML, PHP, ASP... pages.

»  Totally independence in configuration of the software and definition of agents
After sign up you will receive an email with the information to set up your chat on your own. .

»  Easy-to-use service
Any customer-care agent or receptionist can provide support in a few minutes.

»  Security guaranteed
LiveHelp® platform prevents cyber risks.
View Technical features.

»  Customizable layout
In WEB administrator's panel you may customize the appearance of your live chat window with logo, colors and font of your corporate image. Moreover, you may customize Start button to meet your website color scheme and style.

»  Advanced features
You may customize visitor's information to better define your marketing strategies: for example terms to recognize your users or start chat in a web site page, not in popup window, etc.

»  Compatibility with all browsers and OS
LiveHelp® is compatible with all major browsers: Internet Explorer(from version 7 onwards), Mozilla Firefox, Google Chrome, Safari both on Windows and Mac.

»  File Transfer
The most common size files (documents, images) can be transferred from visitor and operator to minimize red tape.

»  Customer service efficiency
One agent may assist several customers at the same time, decreasing waiting times and telephone calls. An agent may trasfer conversations to another agent for additional help. When the operator is not available, users can fill in a form that you will receive ad an email.

»  Complete logs available in real time for each connected user
Immediate information about users: the web page from which the request was turned and old chats.

»  Recorded chat-sessions
Recording of the conversations of the past 30 days, useful for monitoring staff, quality of service and the customer's frequently asked questions.

»  Competitive costs
No installation costs, only an annual fee with progressive discounts based on the number of departments and agents.

»  15 day free trial version of LiveHelp® on your website
Sign up now!
LiveHelp® by Sostanza® s.r.l
Via Filippo Corridoni, 25B | 24125 BG | P.I. 03365340169
Fax +39 02 70034879
Tel. +39 035 363813

Registro imprese di Bergamo
REA BG 371949 | Capitale sociale € 10.000 i.v.

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